Terms & Conditions

1. General Terms

• Eligibility: You must be at least 18 years old or have parental consent to purchase from our website.
• Account Responsibility: If you create an account, you are responsible for maintaining its confidentiality and all activities under it.
• Accuracy of Information: Product descriptions, pricing, and availability are subject to change. We strive for accuracy but do not guarantee that all information is error-free.

2. Orders & Payments

• Order Acceptance: Placing an order constitutes an offer to purchase. We reserve the right to accept, modify, or cancel orders (e.g., for pricing errors or stock issues).
• Payment Methods: We accept credit/debit cards, UPI, net banking, and other secure payment gateways. All transactions are encrypted.
• Pricing: Prices are listed in INR and inclusive of GST unless stated otherwise. Shipping fees (if applicable) are displayed at checkout.

3. Shipping & Delivery

• Processing Time: Orders are typically processed within 1–3 business days (excluding weekends/holidays).
• Shipping Partners: We work with trusted courier services. Delivery timelines are estimates and not guaranteed.
• Undeliverable Orders: If a package is returned due to incorrect address or failed delivery attempts, we'll contact you for resolution. Additional fees may apply for reshipment.

4. Returns & Refunds

• Eligibility: Unopened/unused products in original packaging may be returned within 7 days of delivery.
• Non-Returnable Items: Personalized sets, discounted bundles, and perishable items (e.g., sheet masks) are final sale.
• Refund Process: Refunds are issued to the original payment method within 7–10 business days after return approval. Store credit may be offered for eligible cases.

5. Intellectual Property

All content (logos, text, images, videos) on our website is owned by From Negati-ve or licensed to us. Unauthorized use (e.g., copying product descriptions) is prohibited.

6. User Conduct

You agree not to:

• Use the website for illegal purposes or fraud.
• Submit false reviews or misuse the rating system.
• Disrupt the site's functionality (e.g., spam, viruses).

7. Limitation of Liability

• From Negati-ve is not liable for indirect damages (e.g., loss of profits) from product use or website issues.
• Allergic reactions or misuse of skincare products. Always patch-test and consult a dermatologist if unsure.
• We do not guarantee uninterrupted or error-free website access.

8-10. Additional Terms

8. Privacy Policy: Your data is protected under our Privacy Policy, which outlines how we collect, use, and secure your information.

9. Governing Law: These terms are governed by Indian law. Any disputes will be resolved in courts in Hyderbad.

10. Changes to Terms: We may update these terms periodically. Continued use of the website constitutes acceptance of changes.