Terms & Conditions

No surprises. Just clear guidelines on how we do business with transparency and trust.

Welcome to From Negati-ve! These Terms and Conditions govern your use of our website (www.fromnegative.com) and any purchases made through it. By accessing or using our website, you agree to comply with these terms. If you disagree, please refrain from using our services.

1. General Terms

Eligibility: You must be at least 18 years old or have parental consent to purchase from our website.
Account Responsibility: If you create an account, you are responsible for maintaining its confidentiality and all activities under it.
Accuracy of Information: Product descriptions, pricing, and availability are subject to change. We strive for accuracy but do not guarantee that all information is error-free.

2. Orders & Payments

Order Acceptance: Placing an order constitutes an offer to purchase. We reserve the right to accept, modify, or cancel orders (e.g., for pricing errors or stock issues).
Payment Methods: We accept credit/debit cards, UPI, net banking, and other secure payment gateways. All transactions are encrypted.
Pricing: Prices are listed in INR and inclusive of GST unless stated otherwise. Shipping fees (if applicable) are displayed at checkout.

3. Shipping & Delivery

Processing Time: Orders are typically processed within 1–3 business days (excluding weekends/holidays).
Shipping Partners: We work with trusted courier services. Delivery timelines are estimates and not guaranteed.
Undeliverable Orders: If a package is returned due to incorrect address or failed delivery attempts, we'll contact you for resolution. Additional fees may apply for reshipment.

4. Returns & Refunds

Eligibility: Unopened/unused products in original packaging may be returned within 7 days of delivery.
Non-Returnable Items: Personalized sets, discounted bundles, and perishable items (e.g., sheet masks) are final sale.
Refund Process: Refunds are issued to the original payment method within 7–10 business days after return approval. Store credit may be offered for eligible cases.

5. Intellectual Property

All content (logos, text, images, videos) on our website is owned by From Negati-ve or licensed to us. Unauthorized use (e.g., copying product descriptions) is prohibited.

6. User Conduct

You agree not to:

Use the website for illegal purposes or fraud.
Submit false reviews or misuse the rating system.
Disrupt the site's functionality (e.g., spam, viruses).

7. Limitation of Liability

From Negati-ve is not liable for indirect damages (e.g., loss of profits) from product use or website issues.
Allergic reactions or misuse of skincare products. Always patch-test and consult a dermatologist if unsure.
We do not guarantee uninterrupted or error-free website access.

8-10. Additional Terms

8. Privacy Policy: Your data is protected under our Privacy Policy, which outlines how we collect, use, and secure your information.

9. Governing Law: These terms are governed by Indian law. Any disputes will be resolved in courts in Hyderbad.

10. Changes to Terms: We may update these terms periodically. Continued use of the website constitutes acceptance of changes.

Contact Us

For questions about these Terms:

Email: hello@fromnegative.com
Phone: +91 9154009195

Last Updated: [Insert Date]

More Questions

Have a question ? We are here to help.

What makes From Negative different from other skincare brands?

We’re not just another pretty bottle on the shelf. From Negative is made for real
Indian skin and our unique weather. Every product is dermatologist-tested,
vegan, cruelty-free, fragrance-free, and loaded only with science-backed
ingredients like Cica Extract, Niacinamide, Chamomile, and Hyaluronic Acid.
No fillers, no gimmicks — just formulas that actually work.

My skin is super sensitive. Will your products suit me?

Yes! Sensitive skin loves us. Our products are non-comedogenic, hypoallergenic,
and designed to calm rather than irritate. Many customers have seen redness
reduce in 3 days and skin barrier repair in a week. We still recommend a
quick patch test before your first use — just to be safe.

Are all your products vegan and cruelty-free?

100%. We don’t test on animals, we don’t use animal ingredients, and we never will.
Your skincare should be good for your skin and kind to the planet.

I have oily, acne-prone skin. Will your products work for me?

Absolutely. Our Cica Niacinamide Serum and Chamomile Toner are cult
favourites for oil control, pore tightening, and post-acne healing. They help
control shine, reduce breakouts, and fade scars — without that stretchy, dry
feeling.

What is Cica and why is it in so many of your products?

Cica (Centella Asiatica) is like first aid for your face. It calms
irritation, reduces redness, speeds up healing, and helps your skin bounce back
from stress, pollution, and breakouts.

How quickly will I see results?

Hydration & smoothness: Instantly after first use
Calming redness: 3–5 days
Dark spot fading & brightening: 2–4 weeks with consistent use
Skincare is a journey — but with From Negative, you’ll see changes faster than
you expect.

Can I use your serums with my current skincare routine?

Yes! Our products are gentle enough to layer with Vitamin C, Retinol, or
exfoliating acids. Just start slow, follow ingredient compatibility, and always
wear sunscreen in the morning.

Are your products only for women?

Nope. Skin is skin. Men love our lightweight, non-greasy serums and toners too — especially because they absorb quickly and leave zero stickiness.

What nasties do you avoid in your formulas?

Everything your skin doesn’t need: parabens, sulfates, silicones, mineral oil,
synthetic fragrance. We keep it clean so you can keep it clear.

Where are From Negative products made?

Proudly made in India 🇮🇳 in GMP-certified facilities that follow strict
safety and quality checks.

Can I use your products every day?

Yes! In fact, you’ll get the best results with daily AM & PM use. Our
lightweight textures slip into your routine without piling, heaviness, or
irritation.

Do you ship outside India?

For now, we deliver all over India via Amazon, Flipkart, and our official
website. International shipping is coming soon — so stay tuned.

How should I store my skincare?

Cool, dry place. Away from sunlight and humidity (like bathrooms). Treat them like
your skin’s best friend — no extreme heat or cold.

What’s the best order to use From Negative products?

Morning: Cleanser → Toner → Serum → Moisturizer →
SunscreenNight: Cleanser → Toner → Serum → Moisturizer
Pro Tip: Our Cica Serum + Chamomile Toner combo = instant skin-calming
duo.

How long will one bottle last?

Shelf life: 12–18 months from manufacture. But if you use it daily, most
serums last 6–8 weeks. Honestly, customers finish them faster because
the results keep them hooked.

Fast & Free Shipping

Free delivery on all orders above ₹999
Metro: 3–5 business days | Non-metro: 5–7 business days
Express option available at checkout for even faster delivery

No Returns, 100% Quality Promise

For safety and hygiene, we do not accept returns or exchanges once a product
is sold.
If your order arrives damaged or defective, email support@fromnegative.com
with photos within 48 hours — we’ll replace it at no extra cost.

Safe for All Skin Types

Every formula is:

Dermatologist-tested
Vegan & cruelty-free
Free from parabens, sulfates, and artificial fragrance
Perfect for sensitive, oily, dry, or combination skin — even if you’ve had bad reactions before.

Your Skin’s Best Decision Starts Now

From calming redness in just 3 days to fading dark spots in 2–4 weeks, our products are made to transform your skin, not just treat it. 💚
Try it once — you’ll never go back.

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