We don't sell your data. Ever.
Everything you share with us stays with us.
At From Negative, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fromnegative.com or make a purchase from us.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect
We collect the following types of information:
Personal Information
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Contact Details: Name, email address, phone number, shipping/billing address.
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Payment Information: Credit/debit card details (processed securely via third-party payment gateways; we do not store full card data).
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Account Data: Username, password, order history, preferences (if you create an account).
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Communications: Customer service inquiries, feedback, survey responses.
Non-Personal Information
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Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on site.
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Cookies & Tracking: We use cookies to enhance your experience (e.g., cart retention, personalized ads). You can disable cookies in your browser settings.
2. How We Use Your Information
We use your data to:
- Process orders, deliver products, and provide customer support.
- Personalize your experience (e.g., product recommendations).
- Send transactional emails (order confirmations, shipping updates).
- Improve our website, products, and services.
- Send marketing communications (if you opt in). You can unsubscribe anytime.
- Comply with legal obligations (e.g., fraud prevention).
3. Sharing Your Information
We do not sell your personal data. We may share it with:
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Service Providers: Payment processors (Razorpay, Stripe), shipping partners (Delhivery, FedEx), and marketing platforms (Mailchimp).
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Legal Compliance: If required by law (e.g., court orders, fraud investigations).
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Business Transfers: In case of mergers or acquisitions, customer data may be transferred.
4. Data Security
We implement industry-standard measures to protect your information:
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SSL Encryption: Secure checkout and data transmission.
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Limited Access: Only authorized personnel handle sensitive data.
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PCI Compliance: Payment data processed via secure gateways.
Note: No method is 100% secure—please use strong passwords and notify us of any breaches.
5. Your Rights & Choices
You have the right to:
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Access, Correct, or Delete your personal data (contact us at support@fromnegative.com).
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Opt Out of marketing emails (use the "Unsubscribe" link).
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Disable Cookies via browser settings (may affect website functionality).
6. Third-Party Links
Our website may link to external sites (e.g., Instagram, partner brands). We are not responsible for their privacy practices.
7. Children's Privacy
Our services are not intended for users under 13. We do not knowingly collect their data.
8. Changes to This Policy
We may update this policy periodically. Changes will be posted here with a revised "Last Updated" date.
9. Contact Us
For questions, requests, or concerns about your privacy, contact us at:
