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We don't sell your data. Ever.

Everything you share with us stays with us.

At From Negative, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fromnegative.com or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect the following types of information:

Personal Information

  • Contact Details: Name, email address, phone number, shipping/billing address.
  • Payment Information: Credit/debit card details (processed securely via third-party payment gateways; we do not store full card data).
  • Account Data: Username, password, order history, preferences (if you create an account).
  • Communications: Customer service inquiries, feedback, survey responses.

Non-Personal Information

  • Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on site.
  • Cookies & Tracking: We use cookies to enhance your experience (e.g., cart retention, personalized ads). You can disable cookies in your browser settings.

2. How We Use Your Information

We use your data to:

  • Process orders, deliver products, and provide customer support.
  • Personalize your experience (e.g., product recommendations).
  • Send transactional emails (order confirmations, shipping updates).
  • Improve our website, products, and services.
  • Send marketing communications (if you opt in). You can unsubscribe anytime.
  • Comply with legal obligations (e.g., fraud prevention).

3. Sharing Your Information

We do not sell your personal data. We may share it with:
  • Service Providers: Payment processors (Razorpay, Stripe), shipping partners (Delhivery, FedEx), and marketing platforms (Mailchimp).
  • Legal Compliance: If required by law (e.g., court orders, fraud investigations).
  • Business Transfers: In case of mergers or acquisitions, customer data may be transferred.

4. Data Security

We implement industry-standard measures to protect your information:

  • SSL Encryption: Secure checkout and data transmission.
  • Limited Access: Only authorized personnel handle sensitive data.
  • PCI Compliance: Payment data processed via secure gateways.
Note: No method is 100% secure—please use strong passwords and notify us of any breaches.

5. Your Rights & Choices

You have the right to:

  • Access, Correct, or Delete your personal data (contact us at support@fromnegative.com).
  • Opt Out of marketing emails (use the "Unsubscribe" link).
  • Disable Cookies via browser settings (may affect website functionality).

6. Third-Party Links

Our website may link to external sites (e.g., Instagram, partner brands). We are not responsible for their privacy practices.

7. Children's Privacy

Our services are not intended for users under 13. We do not knowingly collect their data.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted here with a revised "Last Updated" date.

9. Contact Us

For questions, requests, or concerns about your privacy, contact us at:

Privacy Officer: hello@fromnegative.com

Phone: [+91 91540 09195]

More Questions

Have a question ? We are here to help.

We’re not just another pretty bottle on the shelf. From Negative is made for real
Indian skin
and our unique weather. Every product is dermatologist-tested,
vegan, cruelty-free, fragrance-free
, and loaded only with science-backed
ingredients
like Cica Extract, Niacinamide, Chamomile, and Hyaluronic Acid.
No fillers, no gimmicks — just formulas that actually work.

Yes! Sensitive skin loves us. Our products are non-comedogenic, hypoallergenic,
and designed to calm rather than irritate. Many customers have seen redness
reduce in 3 days
and skin barrier repair in a week. We still recommend a
quick patch test before your first use — just to be safe.

100%. We don’t test on animals, we don’t use animal ingredients, and we never will.
Your skincare should be good for your skin and kind to the planet.

Absolutely. Our Cica Niacinamide Serum and Chamomile Toner are cult
favourites for oil control, pore tightening, and post-acne healing. They help
control shine, reduce breakouts, and fade scars — without that stretchy, dry
feeling.

Cica (Centella Asiatica) is like first aid for your face. It calms
irritation, reduces redness, speeds up healing, and helps your skin bounce back
from stress, pollution, and breakouts.

  • Hydration & smoothness: Instantly after first use
  • Calming redness: 3–5 days
  • Dark spot fading & brightening: 2–4 weeks with consistent use
    Skincare is a journey — but with From Negative, you’ll see changes faster than
    you expect.

Yes! Our products are gentle enough to layer with Vitamin C, Retinol, or
exfoliating acids
. Just start slow, follow ingredient compatibility, and always
wear sunscreen in the morning
.

Nope. Skin is skin. Men love our lightweight, non-greasy serums and toners too — especially because they absorb quickly and leave zero stickiness.

Everything your skin doesn’t need: parabens, sulfates, silicones, mineral oil,
synthetic fragrance
. We keep it clean so you can keep it clear.

Proudly made in India 🇮🇳 in GMP-certified facilities that follow strict
safety and quality checks.

Yes! In fact, you’ll get the best results with daily AM & PM use. Our
lightweight textures slip into your routine without piling, heaviness, or
irritation.

For now, we deliver all over India via Amazon, Flipkart, and our official
website. International shipping is coming soon — so stay tuned.

Cool, dry place. Away from sunlight and humidity (like bathrooms). Treat them like
your skin’s best friend — no extreme heat or cold.

Morning: Cleanser → Toner → Serum → Moisturizer →
SunscreenNight: Cleanser → Toner → Serum → Moisturizer
Pro Tip: Our Cica Serum + Chamomile Toner combo = instant skin-calming
duo.

Shelf life: 12–18 months from manufacture. But if you use it daily, most
serums last 6–8 weeks. Honestly, customers finish them faster because
the results keep them hooked.

  • Free delivery on all orders above ₹999
  • Metro: 3–5 business days | Non-metro: 5–7 business days
  • Express option available at checkout for even faster delivery

For safety and hygiene, we do not accept returns or exchanges once a product
is sold.
If your order arrives damaged or defective, email support@fromnegative.com
with photos within 48 hours — we’ll replace it at no extra cost.

Every formula is:

  • Dermatologist-tested
  • Vegan & cruelty-free
  • Free from parabens, sulfates, and artificial fragrance
  • Perfect for sensitive, oily, dry, or combination skin — even if you’ve had bad reactions before.

From calming redness in just 3 days to fading dark spots in 2–4 weeks, our products are made to transform your skin, not just treat it. 💚
Try it once — you’ll never go back.