We don't sell your data. Ever.
Everything you share with us stays with us.
At From Negative, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fromnegative.com or make a purchase from us.
1. Information We Collect
We collect the following types of information:
Personal Information
- Contact Details: Name, email address, phone number, shipping/billing address.
- Payment Information: Credit/debit card details (processed securely via third-party payment gateways; we do not store full card data).
- Account Data: Username, password, order history, preferences (if you create an account).
- Communications: Customer service inquiries, feedback, survey responses.
Non-Personal Information
- Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on site.
- Cookies & Tracking: We use cookies to enhance your experience (e.g., cart retention, personalized ads). You can disable cookies in your browser settings.
2. How We Use Your Information
We use your data to:
- Process orders, deliver products, and provide customer support.
- Personalize your experience (e.g., product recommendations).
- Send transactional emails (order confirmations, shipping updates).
- Improve our website, products, and services.
- Send marketing communications (if you opt in). You can unsubscribe anytime.
- Comply with legal obligations (e.g., fraud prevention).
3. Sharing Your Information
- Service Providers: Payment processors (Razorpay, Stripe), shipping partners (Delhivery, FedEx), and marketing platforms (Mailchimp).
- Legal Compliance: If required by law (e.g., court orders, fraud investigations).
- Business Transfers: In case of mergers or acquisitions, customer data may be transferred.
4. Data Security
We implement industry-standard measures to protect your information:
- SSL Encryption: Secure checkout and data transmission.
- Limited Access: Only authorized personnel handle sensitive data.
- PCI Compliance: Payment data processed via secure gateways.
5. Your Rights & Choices
You have the right to:
- Access, Correct, or Delete your personal data (contact us at support@fromnegative.com).
- Opt Out of marketing emails (use the "Unsubscribe" link).
- Disable Cookies via browser settings (may affect website functionality).
6. Third-Party Links
Our website may link to external sites (e.g., Instagram, partner brands). We are not responsible for their privacy practices.
7. Children's Privacy
Our services are not intended for users under 13. We do not knowingly collect their data.
8. Changes to This Policy
We may update this policy periodically. Changes will be posted here with a revised "Last Updated" date.
9. Contact Us
For questions, requests, or concerns about your privacy, contact us at:
Privacy Officer: hello@fromnegative.com
Phone: [+91 91540 09195]
More Questions
What makes From Negative different from other skincare brands?
We’re not just another pretty bottle on the shelf. From Negative is made for real
Indian skin and our unique weather. Every product is dermatologist-tested,
vegan, cruelty-free, fragrance-free, and loaded only with science-backed
ingredients like Cica Extract, Niacinamide, Chamomile, and Hyaluronic Acid.
No fillers, no gimmicks — just formulas that actually work.
My skin is super sensitive. Will your products suit me?
Yes! Sensitive skin loves us. Our products are non-comedogenic, hypoallergenic,
and designed to calm rather than irritate. Many customers have seen redness
reduce in 3 days and skin barrier repair in a week. We still recommend a
quick patch test before your first use — just to be safe.
Are all your products vegan and cruelty-free?
100%. We don’t test on animals, we don’t use animal ingredients, and we never will.
Your skincare should be good for your skin and kind to the planet.
I have oily, acne-prone skin. Will your products work for me?
Absolutely. Our Cica Niacinamide Serum and Chamomile Toner are cult
favourites for oil control, pore tightening, and post-acne healing. They help
control shine, reduce breakouts, and fade scars — without that stretchy, dry
feeling.
What is Cica and why is it in so many of your products?
Cica (Centella Asiatica) is like first aid for your face. It calms
irritation, reduces redness, speeds up healing, and helps your skin bounce back
from stress, pollution, and breakouts.
How quickly will I see results?
- Hydration & smoothness: Instantly after first use
- Calming redness: 3–5 days
- Dark spot fading & brightening: 2–4 weeks with consistent use
Skincare is a journey — but with From Negative, you’ll see changes faster than
you expect.
Can I use your serums with my current skincare routine?
Yes! Our products are gentle enough to layer with Vitamin C, Retinol, or
exfoliating acids. Just start slow, follow ingredient compatibility, and always
wear sunscreen in the morning.
Are your products only for women?
Nope. Skin is skin. Men love our lightweight, non-greasy serums and toners too — especially because they absorb quickly and leave zero stickiness.
What nasties do you avoid in your formulas?
Everything your skin doesn’t need: parabens, sulfates, silicones, mineral oil,
synthetic fragrance. We keep it clean so you can keep it clear.
Where are From Negative products made?
Proudly made in India 🇮🇳 in GMP-certified facilities that follow strict
safety and quality checks.
Can I use your products every day?
Yes! In fact, you’ll get the best results with daily AM & PM use. Our
lightweight textures slip into your routine without piling, heaviness, or
irritation.
Do you ship outside India?
For now, we deliver all over India via Amazon, Flipkart, and our official
website. International shipping is coming soon — so stay tuned.
How should I store my skincare?
Cool, dry place. Away from sunlight and humidity (like bathrooms). Treat them like
your skin’s best friend — no extreme heat or cold.
What’s the best order to use From Negative products?
Morning: Cleanser → Toner → Serum → Moisturizer →
SunscreenNight: Cleanser → Toner → Serum → Moisturizer
Pro Tip: Our Cica Serum + Chamomile Toner combo = instant skin-calming
duo.
How long will one bottle last?
Shelf life: 12–18 months from manufacture. But if you use it daily, most
serums last 6–8 weeks. Honestly, customers finish them faster because
the results keep them hooked.
Fast & Free Shipping
- Free delivery on all orders above ₹999
- Metro: 3–5 business days | Non-metro: 5–7 business days
- Express option available at checkout for even faster delivery
No Returns, 100% Quality Promise
For safety and hygiene, we do not accept returns or exchanges once a product
is sold.
If your order arrives damaged or defective, email support@fromnegative.com
with photos within 48 hours — we’ll replace it at no extra cost.
Safe for All Skin Types
Every formula is:
- Dermatologist-tested
- Vegan & cruelty-free
- Free from parabens, sulfates, and artificial fragrance
- Perfect for sensitive, oily, dry, or combination skin — even if you’ve had bad reactions before.
Your Skin’s Best Decision Starts Now
From calming redness in just 3 days to fading dark spots in 2–4 weeks, our products are made to transform your skin, not just treat it. 💚
Try it once — you’ll never go back.