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FAQs

Find answers to your questions about From Negati-ve

Orders & Shipping

Standard shipping: 3–5 business days (metro cities) | 5–7 business days (non-metro).

Express shipping: 2–3 business days (available at checkout for an extra fee).

Yes! Free shipping on all orders over ₹999.

Absolutely! Once your order ships, you'll get a tracking link via email/SMS.

Delays can happen due to courier delays or weather conditions. If your order hasn't arrived within 7 business days, email us at hello@fromnegati-ve.com with your order number.

Product & Skincare Help

Take our Skin Quiz for personalized recommendations!

Yes! They work well together—just apply Vitamin C first, wait 5–10 mins, then layer Niacinamide.

  • Sensitive skin: 1–2x/week
  • Oily/acne-prone skin: 2–3x/week
  • Dry skin: 1x/week

Yes! Look for fragrance-free, hypoallergenic products under "Sensitive Skin SOS" in our shop.

Payments & Discounts

  • Credit/Debit Cards
  • UPI (PhonePe, GPay, etc.)
  • Net Banking
  • EMI (via Razorpay)

Enter the code at checkout under "Apply Coupon."

Make sure:

  • The code is valid (check expiry date)
  • Your cart meets the minimum order value

Still stuck? Email us!

Ingredient & Safety

100%! We never test on animals.

Most are! Check the "Vegan" tag on product pages.

Nope! Our formulas are free from parabens, sulfates, and artificial fragrances.