FAQs

We’re not just another pretty bottle on the shelf. From Negative is made for real
Indian skin and our unique weather. Every product is dermatologist-tested,
vegan, cruelty-free, fragrance-free, and loaded only with science-backed
ingredients like Cica Extract, Niacinamide, Chamomile, and Hyaluronic Acid.
No fillers, no gimmicks — just formulas that actually work.

Yes! Sensitive skin loves us. Our products are non-comedogenic, hypoallergenic,
and designed to calm rather than irritate. Many customers have seen redness
reduce in 3 days and skin barrier repair in a week. We still recommend a
quick patch test before your first use — just to be safe.

100%. We don’t test on animals, we don’t use animal ingredients, and we never will.
Your skincare should be good for your skin and kind to the planet.

Absolutely. Our Cica Niacinamide Serum and Chamomile Toner are cult
favourites for oil control, pore tightening, and post-acne healing. They help
control shine, reduce breakouts, and fade scars — without that stretchy, dry
feeling.

Cica (Centella Asiatica) is like first aid for your face. It calms
irritation, reduces redness, speeds up healing, and helps your skin bounce back
from stress, pollution, and breakouts.

• Hydration & smoothness: Instantly after first use
• Calming redness: 3–5 days
• Dark spot fading & brightening: 2–4 weeks with consistent use
  Skincare is a journey — but with From Negative, you’ll see changes faster than
  you expect.

Yes! Our products are gentle enough to layer with Vitamin C, Retinol, or
exfoliating acids. Just start slow, follow ingredient compatibility, and always
wear sunscreen in the morning.

Nope. Skin is skin. Men love our lightweight, non-greasy serums and toners too — especially because they absorb quickly and leave zero stickiness.

Everything your skin doesn’t need: parabens, sulfates, silicones, mineral oil,
synthetic fragrance. We keep it clean so you can keep it clear.

Proudly made in India 🇮🇳 in GMP-certified facilities that follow strict
safety and quality checks.

Yes! In fact, you’ll get the best results with daily AM & PM use. Our
lightweight textures slip into your routine without piling, heaviness, or
irritation.

For now, we deliver all over India via Amazon, Flipkart, and our official
website. International shipping is coming soon — so stay tuned.

Cool, dry place. Away from sunlight and humidity (like bathrooms). Treat them like
your skin’s best friend — no extreme heat or cold.

Morning: Cleanser → Toner → Serum → Moisturizer →
SunscreenNight: Cleanser → Toner → Serum → Moisturizer
Pro Tip: Our Cica Serum + Chamomile Toner combo = instant skin-calming
duo.

Shelf life: 12–18 months from manufacture. But if you use it daily, most
serums last 6–8 weeks. Honestly, customers finish them faster because
the results keep them hooked.

• Free delivery on all orders above ₹999
• Metro: 3–5 business days | Non-metro: 5–7 business days
• Express option available at checkout for even faster delivery

For safety and hygiene, we do not accept returns or exchanges once a product
is sold.
If your order arrives damaged or defective, email support@fromnegative.com
with photos within 48 hours — we’ll replace it at no extra cost.

Every formula is:

• Dermatologist-tested
• Vegan & cruelty-free
• Free from parabens, sulfates, and artificial fragrance
• Perfect for sensitive, oily, dry, or combination skin — even if you’ve had bad reactions before.

From calming redness in just 3 days to fading dark spots in 2–4 weeks, our products are made to transform your skin, not just treat it. 💚
Try it once — you’ll never go back.